Ordering is easy and you can do it online via our secure website. We accept Visa, Mastercard credit cards through Paypal, as well as cheques. If paying by cheque, funds must clear before orders can be shipped and your cheque should be denominated in Australian Dollars, drawn on an Australian Bank and made payable to 'Dingo's Den'.
Most orders placed before 3:00pm (Monday-Friday) are dispatched from our warehouse the same day, subject to stock availability and any security checks, via Australia Post or our express courier.
Orders placed after 3:00pm during the week or at weekends are processed and dispatched the following working day.
Pre-orders for products not currently in stock will ship as soon as stock is available.
During times of peak seasonal demand (for example Valentine's Day, Father's Day, but especially Christmas) there may be a slight delay in the dispatch of your order, so please check our homepage for details and allow extra time for delivery.
If for any reason there's a major delay with the expected delivery time, we'll contact you and explain the situation.
Please allow a couple of extra days delivery time for orders to rural Australia.
If you would like to order a product before it has launched, or if it is currently out of stock, you can place a Pre-Order with us or choose to have us send you an Email Alert when the product is in stock.
If multiple Pre-Orders are ready to ship at the same time, we will do our best to group them into a single dispatch when they are ready.
When you get to the Checkout, we will take your payment and delivery details but we will only charge your payment card once the goods are ready for dispatch from our warehouse. In the event that you order items that are in stock as well as pre-ordered items, we will only charge your card for those items in stock at that time and these will be are shipped separately. In this event you will also receive separate order numbers for those items that are in stock and for each pre-ordered item.
Once you’ve decided which of our amazing products to buy, the next important decision is deciding where to have it delivered.
Please remember that most of our products, once boxed up and ready to ship, will not fit through your letter box. Therefore it’s advisable to send to an address where someone can be during the day (e.g a work address). With Australia Post, if you are not in when the postie calls and they can’t leave the package in a very safe place they will leave a calling card and take your order to your local delivery depot (the address for this will be on the calling card). From there you can collect it or call them to ask for it to be re-delivered to the same address. For a small fee they will deliver it to your local Post Office for you to collect from there if that is more convenient for you.
Please see the Shipping page for more information on the delivery options we provide.
Dingo's Den Gift Vouchers make a great gift and they can be purchased here. If you have been given a Dingo's Den Gift Voucher (or if you have received a Promotional Dingo's Den Voucher), you will be able to put the voucher amount towards your order at Dingo's Den. Simply shop as usual, and enter your voucher code on the checkout page where indicated.
Your safety is guaranteed because DingosDen.com.au uses the latest security measures to protect your details when you shop with us. Both Paypal, our payment service supplier, and our webiste uses 256-bit SSL Software to encrypt your credit/debit card information when you place an order on our secure server, which means that only we are able to decrypt the information in order to process your transaction.
We believe that you will be delighted with your product but there may be occasions where you feel it necessary to return an item. We aim to keep the process as simple as possible. These terms do not affect your statutory rights.
You can return a product within 14 days of the date on which you received it and we will refund you any money which you have paid us for that product. The product needs to be in an ‘as new’ condition and complete with all packaging and components. All you pay for is the return postage of the goods. Please contact us by email at email@example.com to inform us of your wish to return the goods and we will allocate you a Returns Authorisations Number (RAN).
We recommend you use a secure delivery method which requires a signature upon receipt (such as Royal Mail First Class Recorded Delivery) and which insures you for the cost of the items being returned, as in the rare event of the parcel going missing you are responsible for the returned products until they reach us.
If you return a product to us that is not in an ‘as new’ condition we reserve the right to return the product to you, or refund you in Dingo's Den gift vouchers rather than credit your payment card.
Certain products and services are excluded from this returns policy, including food/perishable items, personalised products or those made to order. These items cannot be returned for a refund unless faulty.
If you receive an item from us which is faulty, which you did not order or for any other reason which is our fault, please contact us by email at firstname.lastname@example.org to inform us within 14 days of receipt and we will arrange a refund or replacement.
We will provide you with a returns form and advise you how to send the item back to us; usually this will be by Australia Post REPLY PAID.
If we ask you to use our Australia Post REPLY PAID address, it is important to obtain a proof of posting certificate from your Post Office and retain it until we confirm receipt of your returned order.